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Noticeboard

New GP

We would like to welcome Dr Rukshana Steven to the practice.  She joined the team on 1st December 2016 as a GP Partner.

Flu Vaccinations

Flu vaccinations are still available to all patients over the age of 65, patients under 65 with a chronic condition such as heart problems, respiratory problems, kidney disease.  All 2-5 year olds are also entitled to the flu vaccination free of charge.  If your child missed the vaccination at school then the practice is able to offer a 'catch-up' programme.  Please contact your surgery to make an appointment with the practice nurse for this.

Minor Illness

This is the time of year when coughs, colds and sore throats are very common.  If you have a minor illness such as this please see the section on the right-hand side of the website for some advice on how to treat this at home.  Usually a mild viral illness will improve without treatment in about a week.  If your symptoms do not improve within a few days or worsen then your local pharmacist can help or you can phone the GP for some advice.

Practice Holidays 2016/17

Please note that the practice will be closed on the following dates, during which time medical attention can be sought from NHS 24 by telephoning 111:

Monday 26th December 2016

Tuesday 27th December 2016

Monday 2nd January 2017

Tuesday 3rd January 2017

Please make sure that you order enough repeat medication to ensure you do not run out over the festive period.

Half-Day Closing

Please note that the practice will close at 12.30pm on the following dates for staff training.  Medical attention can be sought from NHS 24 by telephoning 111.

Next date TBC

Extended Hours

We now offer appointments out of core hours.  These are on a Tuesday evening or a Saturday morning.  Please see the extended hours page for more details. 

Out of Hours
For medical attention outside of normal working hours, please telephone NHS 24 on 111. "Out of hours" is between the hours of 5.30pm - 8.00am Monday to Thursday and all weekend from 5.30pm on Friday to 8.00am on Monday morning.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Telephone Advice
You may phone at any time to request to or speak to a doctor. You will be asked by the receptionist to give brief details. These will then be passed on to the doctor who will phone back if appropriate.

Your Personal Health Information

ConfidentialityTo provide you with the care you need, we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in you care and treatment eg GP, health visitor, practice nurse. This information may be stored on paper or electronically on computer files by practice staff.

We sometimes disclose some of your personal health information to other organisations involved in your care. For example, when your GP refers you to a specialist at the hospital, we will send relevant details about you in a referral letter and receive information back from them about you. Our practice also participates in regional and national programmes such as the cervical cytology screening service and your name, address, date of birth and health number will be given to them in order to send an invitation to you.

We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS board responsible for this area and to the Common Services Agency for the NHS Scotland. These organisations have a role in protecting public funds and are authorised to check that payments are being made properly. We are required to co-operate with these checks and the disclosure of your data is a necessary part of our provision of NHS healthcare services.

Sometimes, we may participate in studies that are designed to improve the way services are provided to you, or to check that our performance meets required standards. Whenever we take part in activities such as these, we will ensure that, as far as possible, any details that may identify you are not disclosed.

We are sometimes involved in health research. We will not disclose any of your personal health information for these purposes unless you have been informed beforehand, and have given your consent to do so.

Where you need a service jointly provided with a local authority, we will seek your permission before giving them your details.

Sometimes we are required by law to pass on information to statutory authorities eg the notification of births and deaths, certain diseases and some serious crimes.

Our use of your personal health information is covered by a duty of confidentiality and is regulated by the Data Protection Act. This Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you. Everyone working within the NHS has a legal duty to keep information about you confidential and adheres to a code of practice on protecting patient confidentiality.

Anyone who receives information from us is also under a legal duty to keep it confidential. Further information on this subject can be found at www.nhsis.co.uk/confidentiality

If you have any queries or concerns on how we use your health information, or would like to access your information, please contact our business or practice manager.

 
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