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Coylton Health CentreTel: (01292) 591345
Practice Holidays 2021
27th and 28th December 2021
3rd and 4th January 2022
Tuesday 7th December
Tuesday 14th December
Currently due to the Covid pandemic there are altered arrangements for appointments.
Appointments can be booked by phoning the surgery. Please avoid trying to come to the surgery to book an appointment unless you do not have access to a telephone. GP appointments face to face have continued throughout the pandemic but in most cases we will initially arrange for a telephone consultation with a GP. If the problem can be dealt with over the phone then we will try to do so. If it is felt that a physical assessment or face-to-face consultation is needed then this will be arranged. Appointment availability is variable but most patients are still having their problem dealt with on the day they phone up.
To try to add additional additional options during the current time NHS Ayrshire and Arran have facilitated two novel ways of consulting - by video link and by email. Not all GPs are available to do these consultations currently but the systems are running
To book a video consultation please phone up reception in the usual way. The sound quality in video consultations is not great and they are not particularly useful for examining patients so in most cases we would at least recommend a telephone consultation initially. Once you have booked a video consultation please click here at the appointed time to enter our video waiting room and a GP will start up the consultation once the previous patient has been dealt with.
We are happy to announce we can offer email consultations now also, as well as a service to allow you to obtain information on common health conditions. To use this service please click here to open an email consultation. Please note that this service may only be used by registered patients of Taiglum Practice. This service is not suitable for use in an emergency - if you are ill please phone the practice or the out of hours service on 111 if the practice is closed. Any information available is for guidance only and should not be regarded as a replacement for a GP consultation if you are unwell.
Consultations are by appointment only and can be arranged at the reception desks or by telephone. Appointments are allocated at 10-minute intervals. If, however, you feel you need longer with the doctor, please ask the receptionist for a double appointment. This will prevent surgeries running late.
IT IS IMPORTANT TO BE ON TIME FOR YOUR APPOINTMENT; IF YOU ARE LATE YOU MAY NOT BE SEEN.
Patients are encouraged to see the doctor of their choice, but on occasions when this is not possible, another partner will be available for consultations. There may be a delay before you can obtain a routine appointment with the doctor of your choice. We operate an advanced access appointments system, which means that a lot of our appointments can be booked on the day, however there are a number of appointments which may be pre-booked.
You may consult any doctor you wish. Our aim is to give you an appointment within 48 hours with a member of the practice team; you may have to wait longer to see a specific person. If you require an urgent appointment, please make the reception staff aware of this. Emergencies are always seen on the same day. If you cannot attend your appointment please telephone and cancel. Telephones are normally manned between 8.15am and 5.00pm, Monday to Friday. Consultation is by appointment at all surgeries. The normal consulting times are outlined below, but may change due to GP availability
You may phone at any time to request to or speak to a doctor. You will be asked by the receptionist to give brief details.
These will then be passed on to the doctor who will phone back if appropriate.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
To minimise disruption to patients attending the surgeries, telephone enquiries about test results should only be made after 12 noon.
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.